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Shopping Protocols

Discover moments of joy

To ensure you have a safe and enjoyable open-air shopping experience, please consult our Shopping Protocols page before your visit. Face coverings must be worn at all times throughout the Village, including inside the boutiques.

Plan your trip and consult our quietest times to visit below.

Please note, during busier times you may need to:

  • Use our Park and Ride service – you will be directed to one of our Park and Ride locations as you approach the Village.
  • Wait to enter the Village – we may ask you to wait outside the Village to ensure guests can observe social distancing.
  • Reserve your place in a digital queue – register at your favourite boutiques as soon as you arrive to reserve your space in their digital queue.

If you can't travel to the Village, you can still shop from home with our Virtual Shopping service, with direct delivery to your door.

Shopping protocols

Our Shopping Protocols

Thank you for observing the following procedures:

  • Digital queuing

    To make the most of your time you can book a space in a digital queue once you're in the Village at some of our boutiques.

    How it works
  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital map

    Navigate through the Village and plan your day with our interactive map.

    Discover
  • Download our app

    Find your way easily around the Village and plan your boutique list in advance using our Village app.

    Find out more

Understanding Thermal Scanning

For the safety of our guests and colleagues, we have introduced a new policy of temperature checking all visitors prior to Village entry. Thank you in advance for your cooperation.

All your favourite designers in one place

Our boutiques are open and looking forward to welcoming you.